Overview of IPPF
IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. IPPF provides SRHR services in 151 countries and runs approximately 28,000 health service delivery points worldwide. It seeks to influence governments and other key decision-making bodies to make policy and legislative changes that support or defend SRHR. IPPF also conducts a range of education, awareness and empowerment programmes that supports its key mandate of SRHR for all.
Overview of the project
The IPPF quality of care (QOC) toolkit is an initiative to develop a standardized assessment of service quality. It is designed as a self-assessment, to be undertaken by the Member Association (MA) or the service delivery point (SDP). There are three tools comprising the toolkit (Standard SDP, MA and Humanitarian), each with a Companion Guide which explains in detail how to perform the assessment and includes the benchmarking for each indicator. Each indicator is either marked “Sufficient”, “Insufficient”, or “Not observed”, and the Companion Guide provides key definitions and benchmarks for “Sufficient” for each indicator. The tool is organized by the manner in which the data is collected: Observation, Interview with responsible staff, Document review, and Provider observation. The scoring is automatically calculated by the tool and is presented by the various aspects of quality (safety, accessibility, people-centredness, confidentiality, integrated, inclusiveness, good management of staff and services, good management of supplies and commodities, effective communication, and effective service provision). A need has been identified to develop an online version of this toolkit through a progressive webapp or other solution to make it a more practical and useable tool for MAs. This would include use on both a mobile and a desktop device.
How to apply
To apply for this consultancy, please submit an Expression of Interest responding to the requirements of the consultancy opportunity. Proposal(s) are to be submitted at nkapp@ippf.org, with the subject line ‘Proposal for QOC Toolkit online solution’ no later than COB on 9th January 2026. Expressions of Interest must include both a technical and financial proposal and must follow the format detailed in the Terms of Refererence linked below.
